Hi Nicky, rad friend! Thank you for taking the time to share your feedback on your recent shoe purchase. We're truly sorry to hear that the shoes didn't live up to your expectations and that you've experienced issues with the studs falling off after just a few wears. At Radical Yes, we take pride in crafting high-quality, durable products that not only look stylish but also withstand the demands of everyday wear.
We understand that individual experiences can vary, and we're committed to continuously improving our designs to ensure a comfortable and long-lasting experience for all our rad friends. Our team has reached out to you via email to discuss potential solutions.
We appreciate you taking the time to provide this detailed feedback, as it helps us identify areas where we can enhance our products. Our product team will review your comments and consider implementing improvements in future collections to address the concerns you raised regarding stud durability and overall comfort.
Thank you for your understanding and for being a part of our rad community. We value your loyalty and support, and we're dedicated to making every step a stylish and comfortable one. ⚡️ Cheers, Team Rad x