Caring for your products
Radical Yes products are designed with care and made by hand with top quality materials but they are not indestructible. Some materials are also more delicate than others so treating your products with love and care is very important.
General wear and tear occurs on shoes as they are the hardest working items in our wardrobes. This includes scratches, creasing and scuffing on surface materials and hardware and abrasion of outsoles. How you wear and care for your shoes will determine their lifespan. Please note our refund or exchange policy does not cover cover reasonable wear and tear.
We advocate spending a few minutes once a month on the full moon (aside from any magical powers of the moon, it's an easy way to remember) waterproofing, polishing and just wiping down your shoes.
To ensure you get the most joy out of your shoes please follow our care guidelines below and if you have any questions, get in touch.
Leather is a wonderful material, breathable, durable and beautiful. But without a bit of love it can dry out and deteriorate.
For optimum care, we recommend you spray your new shoes with 'Waproo Waterproofer' to protect them from unexpected showers and repel dirt.
Polish your leather shoes around once a month and clean when necessary with a leather conditioner and soft rag to remove any dirt accumulated on your travels.
For extra special treatment, polishing can help renew shoes that have developed scratches or other signs of regular wear. Zanolin Leather Conditioner will breath new life into your beloved toe tappers. Once your newly polished shoes have dried you can re-apply a waterproof spray for extra protection.
At Radical Yes we love using textiles for our shoes. Fabric is comfortable and lets us to go wild with chambrays, prints and tapestries, but it does need a bit of care to stay looking radical.
When your shoes are shiny and new, we suggest using a stain and water-resistant spray to keep them looking in tip top shape and keep dirt and water from messing them up. We recommend 'Waproo Waterproofer'.
Excessive exposure to water is not your fabric shoes friend, it can cause the colours to run and can change the shape of the shoes so check the weather and avoid those puddles.
To clean fabric toe tappers, use a soft towel and a speciality fabric cleaning product and aim for an all over clean as spot cleaning can produce uneven patches.
Nylon is a lightweight, strong and very durable material. It is also often machine washable and quick drying. Nylon can be sprayed with 'Waproo Waterproofer' and many stains can just be cleaned with a damp cloth.
Suede is another beauty of a material we are particularly fond of, It is soft, comfortable and takes colour well so we can bring rich and vivid tones to your feet.
To prolong the life of your suede toe tappers, first treat with 'Waproo Waterproofer' to help repel water, dirt and stains.
If you do manage to stain your suede or nubuck shoes, use a suede cleaning block or a treatment product from your local shoe repairer. Once clean, use a suede brush to restore the lovely texture (or nap).
Because our products are made by hand by human beings they can be subject to human error or failure of materials.
If you receive one of our products and it is damaged when you get it out of the box, please let us know straight away so we can work out the best possible outcome.
It is also important for us to know if anything has slipped through the quality control process.
Back to the shoes.