FREE Shipping Australia Wide on orders $149 and over
Please Note: All Boxing Day orders (including express post) begin shipping 2nd January. Please allow extra time
for deliveries and customer service correspondence during this busy
sale period. Our exchange period will be extended until January 31st.
New shoes aren't fitting 100% straight out the box?
Try our Radical Fitting Hacks, based on commonly asked questions from our customers in The Fitting Salon, before you send them back or feel free to email or call us for further fitting advice.
If you need any further information on our exchange & returns policy please read on below.
Shipping on Exchanges & Returns
FREE return shipping is available on all online orders within Australia.
All exchanges and returns must be made within 14 Days of receiving your order.
FREE return shipping is available on all exchanges for the first exchange.
If subsequent exchanges are required, they are easily facilitated with a flat rate $10 postage per shipment.
Please return your order in protective postal packaging. Please make sure you place any postage labels or stickers on the outside of the mailing parcel (not directly on the shoe box). Please note that returns will not be accepted if shipping labels or tape are stuck directly on any product packaging as all returns need to be received in a re-sellable condition.
Lodge your return here - Loop Returns Portal.
In-Store Exchanges
If you are in Melbourne you are more than welcome to make an exchange in-store at The Fitting Salon or our Warehouse where our staff can help you find your perfect fit.
The Fitting Salon
554 Queensberry Street,
North Melbourne VIC 3151
Ph: 0437 933 073
You can find our up to date Fitting Salon opening hours here.
Radical Yes Warehouse
203 Rooks Road, Vermont, VIC
Ph: 0478 686 954
Mon - Fri 9am to 5pm.
Please get in touch with us first to make sure your exchange size is available in store before visiting.
Refunds on Full-Priced Items
Refunds are available on all full-priced online orders. This includes full-priced items with Welcome discount codes applied.
We are happy to process a refund provided the product is returned within 14 days of receiving your order. Products must be returned in their original packaging and unworn to be eligible for a refund. Please use protective postal packaging when sending products back. Returns may be ineligible for a refund if these requirements are not met.
As we are a small team, returns for refunds incur a $10 restocking fee, which will be deducted from your refund total. A free shipping label will be provided when lodging your return through our portal.
Once we have received your return at our warehouse, please allow 3-5 business days for processing.
Returns on Sale Items
Items purchased during ‘percentage’ or ‘dollar-off’ PROMOTION or SALE periods are eligible for exchanges or credit notes only. PROMOTIONAL or SALE items are not eligible for a refund. Excludes $25 Welcome Code on full priced items.
Items marked FINAL SALE online, in store or at warehouse sales are strictly not eligible for any return, exchange or credit note.
Lodge your return here - Loop Returns Portal.
In Store
Refunds are not available on items purchased in-store at The Fitting Salon. Try on and choose carefully and let our staff help you find your perfect fit.
Worn or damaged items
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs. Please note that items that are damaged as a result of wear and tear or incorrect item care are not considered to be faulty.
Items that show signs of wear can not be exchanged, returned or refunded. This includes soiled outsoles.
International Returns
Please return your order to the below address:
203 Rooks Road,
Vermont VIC 3133
Australia
Please keep in mind that international return postage is at the customer's expense. We strongly recommend using a tracked postal service.
Send us an email to yes@radicalyes.com.au if you have any questions.