FREE Shipping & FREE Returns on all Australian orders.
New shoes aren't fitting 100% straight out the box?
Try our Radical Fitting Hacks, based on commonly asked questions from our customers in The Fitting Salon, before you send them back!
To lodge a return, simply click here. Or if you need any further information on our shipping & returns policy please read on below.
** Please note orders placed during our Cyber Weekend promotion are not eligible for a refund. Exchange or credit note (valid 3 years) only. **
Shipping
Radical Yes is pleased to offer FREE standard shipping for all Australian orders from our online store.
** Australia Post is currently experiencing huge delays, and are currently prioritising Express Post orders. Orders placed with either Same Day Delivery or Local Pick Up are not be affected by these delays. We recommend Express Post to minimise delays. **
Local Pick Up - Click & Collect
Click & Collect is available through The Fitting Salon located at 554 Queensberry Street, North Melbourne. Select 'Pick Up' at checkout and you will receive an email when your order is ready for collection. You can find our up to date Fitting Salon opening hours here.
Same Day - Local Delivery (Metro Melbourne only)
We are now offering Same Day Delivery in partnership with Australia Post’s On Demand service!
Place your order before 12pm, choose 'Local Delivery' at checkout, and your order will be delivered by 9pm, same business day. Orders placed after 12pm with 'Local Delivery', will be delivered by 7pm, next business day.
Delivery address must be attended until 9pm for delivery. Business addresses are not recommended.
You will receive live tracking when your order has been collected from our warehouse, so you can keep track of your delivery on it’s journey to you!
Flat rate of $15, selected Melbourne Metro suburbs only. Check if we offer this service to you by clicking here.
Express Post
Express shipping is available for a $10.00 flat rate Australia-wide, however please allow up to 3-5 days for your order to arrive as eParcel Express is not an overnight service.
International Shipping
Radical Yes is so excited to now be shipping to selected international locations in partnership with DHL.
All International orders are sent using DHL GoGreen, which means your shipment is carbon neutral and all greenhouse gas emissions are offset by DHL. For more information, see https://dhlexpresshub.com/gogreen/
Please see below for shipping locations, costs and delivery estimates.
|
Shipping Location |
Shipping Cost (AUD) * |
Delivery estimate (from date of dispatch) |
|
New Zealand |
$40 |
Next business day (metro), 2-3 days (rest of NZ) |
|
United States |
$50 |
5-7 business days |
|
Hong Kong |
$50 |
5-7 business days |
|
Singapore |
$50 |
5-7 business days |
|
Japan |
$50 |
5-7 business days |
|
South Korea |
$50 |
5-7 business days |
* Important note: ‘Shipping Cost (AUD)’ includes the cost of a return back to us if needed.
DHL On Demand Delivery provides flexible, convenient and easy-to-use delivery options, including being able to schedule your delivery day and time, so you can arrange your delivery on your own terms and in your own language.
International Returns
Please email us yes@radicalyes.com.au to arrange a return if your new toe-tappers are not feeling 100% - we’re here to help!
International customers can process an exchange by contacting us to arrange a return, and purchasing the correct size/style separately. We would hate for you to miss out on your Cinderella-fit!
Send us an email to yes@radicalyes.com.au if you have any questions.
Shipping FAQ
How much does shipping cost?
Within Australia, complimentary free shipping is included for all orders via Australia Post.
Express shipping is available for a $10.00 flat rate Australia-wide, however please allow up to 3-5 days for your order to arrive as eParcel Express is currently not an overnight service.
Insurance
We are not liable for any orders that go missing in transit. You can submit an enquiry via Australia Post, however in our experience, this isn't usually very successful! Because of this we strongly advise you apply insurance to your postage. You can do this when choosing your postage option for only an additional $4.00.
When will I receive my order?
Please allow between 7 to 10 working days to receive your order. Please note during peak high volume sale times the delivery window can be longer.
How will my order be shipped?
We ship all orders via Australia Post eParcel service. When you place your order you will receive a confirmation email advising that we have received the order. Once picked and packed, we will provide you with an Australia Post tracking number.
Please make sure you supply your full address when placing your order to avoid your parcel going missing (include apartment, floor or office number if required plus street number etc). Please contact us as soon as possible if you notice any errors in our order or delivery information. We strongly recommend you also include your phone number so we can get in touch with you quickly if we need to.
Radical Yes cannot accept any responsibility or replace items lost by Australia Post or other shipping agents.
How do I know when my Click & Collect order is ready?
If you select 'Pick Up - Click & Collect' as the shipping method, you will receive an automated email advising when your order is awaiting collection in the store!
Out of stock inventory
Our store inventory is updated regularly, however due to the limited run quantities we produce, occasionally we may sell out of your chosen item due to inventory miscounts. In this situation, we will notify you via email or phone as soon as possible to discuss options for re-ordering or refunding the item.
Returns
Free Exchanges and Hassle-Free Refunds
We understand shopping for shoes online can be tricky. Therefore, we aim to do what we can to ensure you can shop online with confidence that we have a return-friendly policy.
Whilst we are confident you will love your Radical Yes item/s, if for any reason you are unhappy with your purchase, we will gladly offer you a refund with the following criteria being met:
All returns must be initiated within 14 days of purchase. Your item/s must be returned to Radical Yes in its original packaging, brand new, unworn and undamaged, in protective postal packaging. Items may be rejected and returned to the customer if conditions are not met.
Orders made during sale or promotional periods (including Radical Roulette) are eligible for exchange or credit note only.
Returns Postage
We offer free return postage on all orders within Australia. You can lodge your FREE return via our Australia Post Return Portal.
Exchanges
We are happy for you to exchange for a different size, or different item should the item purchased be out of stock or not suitable for you. Please make sure to specify what you’d like to exchange for in the comments via our Australia Post Return Portal.
Credit Notes
We are happy to provide a credit note of the dollar value paid (excluding any shipping, or add-on costs) should the item purchased be out of stock or not suitable for you. Please make sure to specify you're after a credit note in the comments via our Australia Post Return Portal. Credit notes are not refundable or redeemable for cash.
Postage on Exchanges
Full Price Orders - Postage is covered on your first exchange. If subsequent exchanges are required, postage is covered by the customer for $12.50 paid securely via our Australia Post Return Portal.
In-Store Exchanges
If you are in Melbourne you are more than welcome to make an exchange in-store at The Fitting Salon - 554 Queensberry Street, North Melbourne. Please get in touch with us first to make sure your exchange size is available in store before visiting. See our opening hours here.
International Returns
Please email us yes@radicalyes.com.au to arrange a return if your new toe-tappers are not feeling 100% - we’re here to help!
International customers can process an exchange by contacting us to arrange a return, and purchasing the correct size/style separately. We would hate for you to miss out on your Cinderella-fit!
HOW DO I PROCESS MY RETURN?
We provide easy returns with Australia Post Collect & Return. No labels, no printing, no problem!
To process a return simply follow the steps below:
Once submitted, you will be emailed your unique barcode.
Back to the shoes.