Returns & Shipping

New shoes aren't fitting 100% straight out the box?


Try our Radical Fitting Hacks, based on commonly asked questions from our customers in The Fitting Salon, before you send them back or feel free to email or call us for fitting advice.

To lodge a return, simply click here. Or if you need any further information on our shipping & returns policy please read on below.  

If you need any further information on our shipping & returns policy please read on below.

TERMS & CONDITIONS

Returns

Free Exchanges and Hassle-Free Refunds

We understand shopping for shoes online can be tricky. Therefore, we aim to do what we can to ensure you can shop online with confidence that we have a return-friendly policy. 

Whilst we are confident you will love your Radical Yes item/s, if for any reason you are unhappy with your purchase, we will gladly offer you a refund with the following criteria being met:

All returns must be initiated within 14 days of purchase. Your item/s must be returned to Radical Yes in its original packaging, brand new, unworn and undamaged, in protective postal packaging. Items may be rejected and returned to the customer if conditions are not met. Refunds are processed weekly on Tuesday.

Orders made during sale or promotional periods are eligible for exchange or credit note only. No cash refunds.

Returns Postage

We offer free return postage on all orders within Australia. You can lodge your FREE return via our Australia Post Return Portal.

Exchanges

We are happy for you to exchange for a different size, or different item should the item purchased be out of stock or not suitable for you. Please make sure to specify what you’d like to exchange for in the comments via our Australia Post Return Portal.


Credit Notes

We are happy to provide a credit note of the dollar value paid (excluding any shipping, or add-on costs) should the item purchased be out of stock or not suitable for you. Please make sure to specify you're after a credit note in the comments via our Australia Post Return Portal. Credit notes are not refundable or redeemable for cash.

Postage on Exchanges

Full Price Orders - Postage is covered on your first exchange.
If subsequent returns are required, postage is covered by the customer for $13.50.

If you choose a different return reason and it is your second return, we will deduct $12.50 from your refund to cover the shipping cost. 

In-Store Exchanges

If you are in Melbourne you are more than welcome to make an exchange in-store at The Fitting Salon - 554 Queensberry Street, North Melbourne. Please get in touch with us first to make sure your exchange size is available in store before visiting. See our opening hours here.

International Returns

Please email us yes@radicalyes.com.au to arrange a return if your new toe-tappers are not feeling 100% - we’re here to help!

International customers can process an exchange by contacting us to arrange a return, and purchasing the correct size/style separately. We would hate for you to miss out on your Cinderella-fit!

HOW DO I PROCESS MY RETURN? 

We provide easy returns with Australia Post Collect & Return. No labels, no printing, no problem!

To process a return simply follow the steps below:

  1. Visit https://return.auspost.com.au/radical_yes and enter the email address used to place your order and your order number. Complete all fields to submit your return, and make sure you let us know in your comments whether you’d like a refund, credit note or exchange.

Once submitted, you will be emailed your unique barcode.

  1. Take your return parcel (safely and securely packaged) and unique barcode to your nearest Australia Post Collect & Return location and they’ll print it for you OR print your label at home and lodge your return in a Street Posting box. The returns portal will let you know your two closest Australia Post Collect & Return locations. 
  2. You’ll be emailed tracking details so you can check on the progress of your return back to our warehouse.
  3. Once your return is back at our warehouse, we will process your return accordingly once it arrives. Please note that refunds and credit notes are processed every Monday, and exchanges are processed within 1-2 days of delivery to our warehouse.

Shipping

Radical Yes is pleased to offer FREE standard shipping for all Australian orders from our online store.

Express Post

Express shipping is available for a $18.00 flat rate Australia-wide, however please allow up to 3-5 days for your order to arrive as eParcel Express is not an overnight service.

Local Pick Up - Click & Collect

Click & Collect is available through The Fitting Salon located at 554 Queensberry Street, North Melbourne. Select 'Pick Up' at checkout and you will receive an email when your order is ready for collection. You can find our up to date Fitting Salon opening hours here.

International Shipping

Radical Yes is excited to be shipping to the below selected international locations in partnership with Australia Post.

Please see below for shipping locations, costs and delivery estimates.

We do not ship to the USA or EU.

Shipping Location

Shipping Cost (AUD) *

Delivery estimate (from date of dispatch)

New Zealand

$30 flat rate

6-10 business days (metro)

Hong Kong, Singapore, Japan, South Korea
$40 flat rate

 

 5-12 business days


* Important note: ‘Shipping Cost (AUD)’ includes the cost of one return back to us if required.

International Returns (from locations listed above only)

Please email us yes@radicalyes.com.au to arrange a return if your new toe-tappers are not feeling 100% - we’re here to help!

International customers can process an exchange by contacting us to arrange a return, and purchasing the correct size/style separately. We would hate for you to miss out on your Cinderella-fit!

Send us an email to yes@radicalyes.com.au if you have any questions. 

Shipping FAQ

How much does shipping cost?

Within Australia, complimentary free shipping is included for all orders via Australia Post.

Express shipping is available for a $10.00 flat rate Australia-wide, however please allow up to 3-5 days for your order to arrive as eParcel Express is currently not an overnight service.

Insurance

We are not liable for any orders that go missing in transit. You can submit an enquiry via Australia Post, however in our experience, this isn't usually very successful! Because of this we strongly advise you apply insurance to your postage. You can do this when choosing your postage option for only an additional $4.00.

When will I receive my order?

Please allow between 7 to 10 working days to receive your order. Please note during peak high volume sale times the delivery window can be longer.

How will my order be shipped?

We ship all orders via Australia Post eParcel service. When you place your order you will receive a confirmation email advising that we have received the order. Once picked and packed, we will provide you with an Australia Post tracking number.

Please make sure you supply your full address when placing your order to avoid your parcel going missing (include apartment, floor or office number if required plus street number etc). Please contact us as soon as possible if you notice any errors in our order or delivery information. We strongly recommend you also include your phone number so we can get in touch with you quickly if we need to.

Radical Yes cannot accept any responsibility or replace items lost by Australia Post or other shipping agents.

How do I know when my Click & Collect order is ready?

If you select 'Pick Up - Click & Collect' as the shipping method, you will receive an automated email advising when your order is awaiting collection in the store! 

Out of stock inventory

Our store inventory is updated regularly, however due to the limited run quantities we produce, occasionally we may sell out of your chosen item due to inventory miscounts. In this situation, we will notify you via email or phone as soon as possible to discuss options for re-ordering or refunding the item.

Back to the shoes.