Shellie, rad friend! Thank you for your detailed feedback on our Sophia Strappy Sandal in Black. We're sorry to hear about the challenges you've experienced with the strap length, particularly given your high insteps, and that they're leaving uncomfortable marks on your feet after wear.
At Radical Yes, we aim to create footwear that works for our diverse rad community, so your feedback about the strap length and adjustability is incredibly valuable to us. While we appreciate your creative solution of adding elastic through a cobbler, we understand this shouldn't be necessary to achieve a comfortable fit. Your practical suggestion about including longer straps with more holes that could be trimmed if needed is exactly the kind of thoughtful feedback that helps us improve our designs.
We take your comments about accommodating different foot heights very seriously, and we'll be reviewing this with our design team for future collections. Your insights will help us work towards creating more inclusive and adaptable designs that can comfortably fit a wider range of foot shapes and heights.
We appreciate you taking the time to share your honest thoughts - it helps us continue to innovate and improve. We're committed to making every step rad, and your feedback will help shape the future of our designs.
Cheers, Team Rad x
