Radical Yes Exchange & Returns Policy

To be eligible for a return, exchange, or credit note, your item must meet the following conditions:

• The item must be returned within 30 days of receiving your order.
• The item must be returned unworn and in its original condition. There should be no sole wear, creases, or markings on the shoes. We suggest trying them on indoors on a soft surface to protect the soles!
• The item must be returned in its original packaging, including the shoe box, shoe fillers, and dust bags.
• Please return your order in protective outer packaging. Do not stick postage labels or tape directly onto the shoe box. Returns will not be accepted if the product packaging is damaged or marked.

Refunds with Checkout+ ($3.98 AUD):
If you opted into Checkout+ at the time of purchase, your return is completely covered. We will waive the restocking fee and provide a prepaid return shipping label at no extra cost.

Refunds without Checkout+:
If Checkout+ was not selected, returns for a refund will incur a $10 AUD restocking and administration fee. Additionally, customers are responsible for the cost of return shipping.

Exchanges & Credit Notes:
All full-priced returns are eligible for an exchange or credit note without a restocking fee.

Sale Items:
Discounted items, including items purchased on sale (where a strikethrough price is displayed) or during a promotional period, are only eligible for a credit note or exchange.

Final Sale:
Items marked as FINAL SALE are not eligible for a refund, exchange, or credit note (unless deemed faulty). Please choose wisely and feel free to contact our team to help you find your perfect fit before purchasing.

Gift with Purchase:
To receive a refund on a full-priced purchase, both the purchased item(s) and the complimentary Gift with Purchase must be returned in their original, unused condition. If you would like to keep the gift, or if returning part of your order brings your total below the qualifying threshold, the RRP of the gift will be deducted from your refund.

If you are in Melbourne, you are more than welcome to return your online order in-store at The Fitting Salon where our staff can assist you.

The Fitting Salon
554 Queensberry Street,
North Melbourne VIC 3051
Ph: 0437 933 073

You can find our up-to-date Fitting Salon opening hours here.

If you are hoping to exchange your order, please get in touch with us first to make sure your exchange style and size are available in store before visiting.

Refunds are not available for items purchased in-store at The Fitting Salon. We encourage you to try on, choose carefully, and let our staff help you find your perfect fit. Exchanges and credit notes are accepted (unless the item is on Final Sale markdown).

We pride ourselves on the quality of our shoes. If you believe your item has a manufacturing fault, please email us at yes@radicalyes.com.au with your order number and clear photos of the issue.

Our team will assess the item and, if deemed faulty, we will offer a repair, replacement, or full refund in accordance with consumer law.

1. Visit our Returns Portal and enter your order number and postcode. Follow the prompts and select if you would like to receive an exchange, credit note, or refund.
2. Once submitted, you will receive an email with your return instructions or shipping label (depending on your Checkout+ selection).
3. Package your return safely and securely in protective outer packaging (do not stick labels directly on the shoe box).
4. Drop your parcel off at your nearest Post Office. Once you have submitted your return, you will receive tracking details.
5. Please allow 1-3 business days for your return to be processed once it has arrived at our warehouse.

To be eligible for a return, exchange, or credit note, your item must meet the following conditions:

• The item must be returned within 30 days of receiving your order.
• The item must be returned unworn and in its original condition. There should be no sole wear, creases, or markings on the shoes. We suggest trying them on indoors on a soft surface to protect the soles!
• The item must be returned in its original packaging, including the shoe box, shoe fillers, and dust bags.
• Please return your order in protective outer packaging. Do not stick postage labels or tape directly onto the shoe box. Returns will not be accepted if the product packaging is damaged or marked.

Refunds with Checkout+ (NZD $7.48):
If you opted into Checkout+ at the time of purchase, your return is completely covered. We will waive the restocking fee and provide a prepaid return shipping label at no extra cost.

Refunds without Checkout+:
If Checkout+ was not selected, customers must cover the cost of the return shipping label.

Exchanges & Credit Notes:
All full-priced returns are eligible for an exchange or credit note without a restocking fee.

Sale Items:
Discounted items, including items purchased on sale (where a strikethrough price is displayed) or during a promotional period, are only eligible for a credit note or exchange.

Final Sale:
Items marked as FINAL SALE are not eligible for a refund, exchange, or credit note (unless deemed faulty).

Gift with Purchase:
To receive a refund on a full-priced purchase, both the purchased item(s) and the complimentary Gift with Purchase must be returned in their original, unused condition. If you would like to keep the gift, or if returning part of your order brings your total below the qualifying threshold, the RRP of the gift will be deducted from your refund.

We pride ourselves on the quality of our shoes. If you believe your item has a manufacturing fault, please email us at yes@radicalyes.com.au with your order number and clear photos of the issue.

Our team will assess the item and, if deemed faulty, we will offer a repair, replacement, or full refund in accordance with consumer law.

1. Visit our Returns Portal and enter your order number and email. Follow the prompts and select if you would like to receive an exchange, credit note, or refund.
2. Once submitted, you will receive an email with your return instructions. If you opted into Checkout+, your prepaid label will be provided. If not, you will receive instructions on how to purchase and print your return label.
3. Package your return safely and securely in protective outer packaging (do not stick labels directly on the shoe box).
4. Drop your parcel off at your nearest Post Office or courier drop-off point.
5. Please allow time for international transit. We will process your return within 1-3 business days once it arrives at our Melbourne warehouse.

For international orders outside of Australia and New Zealand, customers are responsible for covering all return shipping costs.

We recommend using a trackable shipping service, as we cannot be held responsible for missing incoming deliveries. Any duties or taxes incurred on the original order are non-refundable.

Sale Items:
Discounted items, including items purchased on sale (where a strikethrough price is displayed) or during a promotional period, are only eligible for a credit note or exchange.

Final Sale:
Items marked as FINAL SALE are not eligible for a refund, exchange, or credit note (unless deemed faulty).

Gift with Purchase:
To receive a refund on a full-priced purchase, both the purchased item(s) and the complimentary Gift with Purchase must be returned in their original, unused condition. If you would like to keep the gift, or if returning part of your order brings your total below the qualifying threshold, the RRP of the gift will be deducted from your refund.

We pride ourselves on the quality of our shoes. If you believe your item has a manufacturing fault, please email us at yes@radicalyes.com.au with your order number and clear photos of the issue.

Our team will assess the item and, if deemed faulty, we will offer a repair, replacement, or full refund in accordance with consumer law.

Please return your order to the address below:

203 Rooks Road,
Vermont VIC 3133
Australia

Please keep in mind that international return postage is at the customer's expense. We strongly recommend using a tracked postal service.

Please allow 1-3 business days for your return to be processed once it has arrived at our warehouse.

Please send us an email to yes@radicalyes.com.au if you have any questions.